Shipping Policy
Shipping Policy
When can I expect to receive my shipment?
All orders are shipped from our warehouse within 5 business days of the order being placed. Shipment will arrive in between 15-25 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.
How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.
What are your shipping rates?
We have a fixed shipping rate of $5.99 USD to all destinations worldwide.
Which countries do you ship to?
Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via service@moruning.com
How can I change my Shipping Address?
Changing of address is only allowed on or before 11:00pm (PDT, -7 GMT) on the same day of placing an order. You may contact us via service@moruning.com to request for such changes.
Can I deliver to another address, other than my card billing address?
Yes, it is possible.
How is my order shipped?
Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.
Shipping Delays
International shipping may be disrupted by various factors during the delivery of your parcel to your esteemed customer:
- Weather and natural disasters: Extreme weather conditions, such as storms, floods, or earthquakes, have the potential to cause delivery delays or disruptions.
- Customs Inspection: Your package may be subject to customs inspection, which may incur additional delays and fees, depending on your country's regulations.
- Local Holidays: Shipping schedules may be disrupted by local holidays as carriers may not be operating normally or have reduced hours during these times, resulting in delays in package delivery times.
- Political Situation and Regulatory Changes: Changes in the political climate, government regulations, or trade policies may impact shipping routes, timing, and the availability of certain regions or products.